Customer Testimonials
Brian Clark
Pittsburgh, PA
Sep 22, 2024
Updated review
I took my 2023 Lexus ES 350 6 or 7 times for a vibration that began begore my 6,000 service visit. they have not fixed it yet- now at 24,000 miles. the salesman noticed it in his test drive as well as the service department drive when he picked it up. They can't fix it and they don't care.
I have been a Lexus owner since 1999, a total of 7 ES vehicles. I will not buy another one.
Brian Clark, a very unhappy owner
Business owner information
Brianna
Business Customer Service
Sep 23, 2024
Brian, I am truly sorry to ... Read More DealerRater - Oct 1, 2024
Very disappointing experience with Catherine, Raj and zack. Emails were ignored and people didn't call back when they promised they would. Bait and switch sales tactics were used and employees are unethical, lazy and liars Do not waste your time as there's other dealerships who treat you with respect
Got one email saying they would contact us on a car we were interested in but that was it. We never received any other communication from them after that. No calls, no additional emails.
I recently had a problem with my leased UX Hybrid 2023 (something to do with my navigation system). I initially contacted Toyota and hated their customer service. They were giving me $250.00 to be spent on repairs only, for a car under warranty with around 1500 miles. Not only that, they refused to do anything about my problem.
I then turned to Rohrich Lexus and had a wonderful experience with them. It took some time for them to solve the problem but they kept me abreast with what was going on. Although, the Service Department was not helpful, Shawn, the sales person, and ... Read More DealerRater - Nov 27, 2023
DONT TAKE YOUR CAR HERE FOR SERVICE UNLESS YOU WANT YOUR KEY TO BE PLACED ON YOUR WINDSHIELD FOR HOURS AFTER CLOSING FOR ANYONE TO STEAL YOUR CAR! I dropped my car off for the free oil change you receive when you purchase a car at Lexus. I specifically wrote on the drop off envelope the instructions for the vehicle. It said please when finished place key under floor mat and lock keys inside as I will not be able to make it back until after closing. I received a call at 11 telling me my car wouldn't pass state ... Read More DealerRater - Jul 9, 2023
PURCHASED A 'CERTIFIED' 2017 LEXUS IS300 F-SPORT IN AUG 2021. HAD A BAD FEELING FROM THE START, THE SALES REP, CHRIS FOX, WHO THREW A LOUSY SALES PITCH, TRIED WAY TOO HARD. WHEN I PICKED UP THE VEHICLE, THEY DID NOT BUFF OUT ALL SCRATCHES (VERBALLY PROMISED), WHICH WERE MINOR BUT THEY HAD THE CAR IN BODY SHOP FOR OVER A WEEK. CHRIS DID NOT WANT TO TAKE CARE OF EVERYTHING. FINANCE DEPT/SALES MGR - DEREK RICHARDSON & PAUL SKROK SHORT PAID THE REMAINDER OF THE LOAN, B/C THEY TOOK WEEKS TO SEND PAYMENT TO PRIOR CREDIT UNION. SKROK TRIED ... Read More DealerRater - Jul 29, 2022
Not professional, rep had attitude. I decided not to buy from them. Many complaints on the internet.
Bought a Certified Preowned Lexus UX 250H on May 22nd, 2021. This is my 3rd Lexus Buying Experience from Rohrich Lexus, Pittsburgh. Derek in Finance Department totally ruined my Wow!! Lexus Purchase Experience. He has absolutely no knowledge of what the xxxx he is doing. I had my Pre Approval Letter from BOA dated 05/18/2021. Derek screwed up the process. Did not send the Paper works to BOA on time. So the approval expired after one month in June 2021. I spoke with Derek in Finance Department numerous times from July to August 2021. Derek kept telling lies. Finally on August 30th 2021 I got ... Read More DealerRater - Oct 20, 2021
The service department is terrible! They won't answer the phone and when they do they immediately put you on hold. It's super stressful to even schedule an appointment. When, by chance, you do get an appointment the technicians who pick up your car are super irritated that have to come get it and it's obvious. They also bring it back dirty and with an empty gas tank. Don't even bother...
This is my 3rd Lexus and 6th Toyota vehicles. Never had the best experience like this time with Raj Chhetri and his team at Lexus. Very informative, very knowledgeable, positive can-do. And Joe in service is constantly providing the best service every time I visited in the past and still follows time to time.
Very happy with the customer service at Rohrich and overall buying experience. Tony was fantastic the entire time and bent over backwards to make sure that I got exactly what I wanted, even when the logistics of my prior leases (non-Lexus) got to be a bit complicated. Would highly recommend. The car is great too!
I purchased a 2015 es350 on 11/18/2017. Vehicle was not cleaned before delivery. Vehicle did not get attention in the service department. Headlight burnt out, power mirrors stopped working , programming issues with the electronic devices. Was told at delivery that vehicle had to return to address issues with paint and wheels. They sold me an unprepared vehicle which is unacceptable.
Just purchased a 2017 RX 350 Lexus from Rohrich. Our Salesperson was Raj Chhetri. He was very helpful and patient with all our questions. We look forward to a long relationship with him and with Rochich Lexus! Thank you, Chip & Brenda
I have owned several Lexus over the years. But this time i came in with several requests. All my requests were met professionally and promptly. I had a great experience and will recommend the dealership and my sales rep.
Just purchased our new Lexus 350 sports from Rohrich, Joe Lux made the experience extremely easy, and was there to answer any questions we had through the process. His easy going demeanor and no pressure sales approach really made our decision easy. Thanks again Joe.
My wife and I just bought a new RX 350 SUV and we absoloutely love it. Joseph Lux was our Sales Rep and he is nothing short of excellent. He did not sell us anything, he took his time and educated us on several different vehicles and let us buy. I highly recommend Rohrich Lexus and ask for Joe. -Chris and Carly S.
Just purchased my fourth car from Rohrich Lexus. Joseph Lux, my sales representative, led me through the whole process. He answered all of my questions, gave me a fair trade-in price for my existing vehicle, and treated my like a king. I recommend him to anyone looking to purchase a new Lexus. Also enjoyed my work with Greg Benedik, my interactions with Shenita, and Zac's glorious hair.
I have owned several Lexus vehicles. I have never not been satisfied with my experience, but Shenita was the best sales experience I have had at your dealership. I found her to be not only professional and competent, but also very personalbe. I will recommend her services whenever possible.
Our visit was to purchase anew vehicle. Shawn Sethman is the most professional salesman(consultant) we have dealt with. He was very accommodating to our needs. We would certainly purchase another vehicle from him and recommend him to any of our friends and relatives.
This is my 4th Lexus RX450h and the first one I've purchased thru Rohrich Lexus. I am from the midwest and the previous Lexus dealerships I have worked with have all been great but Rohrich Lexus took the Lexus buying experience to the next level. Shawn was my salesman and I was very impressed with his knowledge and professional salesmanship. Shawn was very courteous and accomodating as was the entire Rohrich staff. Shawn understands the value of building long term relationships with his customers. I would highly recommend Shawn and Rohrich Lexus if you are considering a Lexus. ... Read More DealerRater - May 20, 2017
We were looking for a new car, a sportier car than our current Lexus nx. We worked with Shawn throughout the process and found us a price we were very pleased about. Of all the people in the dealership, Shawn is the reason I would buy there again.
Promptly greeted, knowledgeable about product. Quickly handled for us. Great experience. Shenita was pleasant and professional. Paperwork was all ready when we came to pick up car.
I thought their service was absolutely excellent! They were not pushy what so ever, and helped me explore all options of the vehicle I wanted. The salesman was very nice and professional. Overall, it was a great experience and I would definitely recommend.
Prompt, knowledgeable, fair, accommodating and not pushy. Nice touch to offer lifetime oil and state inspections but watch maintenance department because something is always recommended for additional work. Sales staff including manager great.
I purchased a used Lexus ( not certified ) Shenita Williams and Pete were great to work with. I like the fair "no hagle" price they asked for the car. After the purchase Guy, in service followed and was helpful and knowledgeable. Rohrich' s logo should be. "We try harder" They really do !
My total experience was excellent. My Sales Representative Mandy McQuaide made the process so easy. She has great attention to detail and while she is new to the industry, she was able to answer all of my questions, either on her own or by asking the General Manager Pete Yeo. The dealership did not have the exact car I was looking for but Pete was able to find me the perfect car and got it to the dealership overnight! He was also hands on and I felt that my business was important to both of them.
The receptionist Debbie was ... Read More DealerRater - Apr 3, 2017
Just bought my second Lexus and it was the easiest most pleasant experience. Everybody there was professional and pleasant and easy to deal with. I will recommend this dealership to everybody. They took the headache out of car buying.
Just bought my car on Monday and I had one of the best experiences I have ever had at a dealership!!! My sales rep Shenita was the best!! She was so nice, and knowledgeable with any and every question I had. Not only was she wonderful but everyone their was super nice!! I would recommend anyone who is looking to buy a Lexus please go to Rorich Lexus on west liberty you will have a great experience!!
I bought a used car--sight unseen--from George T. The advertised price was honored without haggling and without adding on additional charges. The car arrived in excellent condition just as Rohrich described it. The entire transaction was smooth (including the finances and paperwork thanks to Zac) except for a slight glitch with the auto transport pick-up. I was financially penalized by the trucking company, but Pete Y. stepped up and reimbursed me. All and all the Rohrich staff demonstrated integrity and the entire transaction was characterized by mutual respect.
I am a small business owner and in early 2016, I thought switching to a "higher-end" car would be appropriate for image when working with clients. I spent a lot of time researching cars and found Lexus had what I wanted in terms of car needs. -- However, upon going to Rohrich Lexus, I should have trusted my gut feeling and never signed any deals.
The salesman I dealt with was not knowledgable. He didn't speak up enough for me to hear him. (I'm in my 30s with perfect hearing and I couldn't hear what he ... Read More DealerRater - Nov 5, 2016
Raj made the purchase of our Lexus a great experience. He was very knowledgable and did not pressure us. He explained all options and told us to feel free to call with any questions. After a few days he even called to check on how everything was going, he was genuinely concerned about our satisfaction. Thank you Raj
Totally unprofessional, salesman had more excuses and kept changing his story.he needs to understand that when he makes a promise he stands by it. This is the worst dealer experience I have EVER had when trying to purchase a car. Took me 45 minutes to purchase replacement nat four days.
I like to get in early and on my way ASAP. My appointment was for 7:30. It was cold and I got there before the office opened. One of the service representatives invited me inside and Guy Marasco quickly and efficiently check me in. He directed me to the lounge where I got a hot drink and sat down and read my morning paper. My wait was a comfortable stay with quiet place to read. I was in and out in an hour and a half.
I've visited both Lexus dealers here in western pa. The other dealership treated us like unworthy or not being able to afford and thus had us waiting and talked down to us. Well despite our appearance we were treated humanly and not prejudiced here at Rorich. We will be purchasing and I will refer all my friends, coworkers, and business partners that Lexus is luxury and Rorich is the best deal and atmosphere to purchase no matter what color, religion, or status you fall into.
Well let me tell you! I never experienced customer service like I did here. Service manager and service rep were extraordinary they went out of there way just to satisfy me and ensure my service visit was exceptional. The work was thorough precise and detailed. I have never experienced a service dept so professional and timely! Once you deal here you won't consider any other service department. It brightened my day and I enjoyed the waiting area. The best Lexus dealer in western pa! Don't take my word go and experience for your self you won't be ... Read More DealerRater - Apr 21, 2015
General manager and staff are extremely professional and friendly. I feel like home here. I would not consider purchasing from anywhere else. I recommend to visit and experience such quality and pleasurable experience.
well this is a worst dealer in my life to deal
on year of 2010 I came to buy a recertified lexus rx350 at this dealer as saleman guarantied that the car had no accident involved before but one year later my car turn out as a nightmare first the car paint was losing smooth finish then it paint color was fade day by day then it was began chipped off on both mirror and front bumper I took it back to dealer 7 times but this dealer denied all the thing to my car and no answer for me why was ... Read More DealerRater - Mar 23, 2015
My name is Ethan Nicholas and I am from Pittsburgh, PA. I have a 2014 Lexus iS350. I am writing this review because I felt compelled to share my experience with anyone that is willing to read it. I don’t write reviews often, but this experience is noteworthy enough to share. I met the manager of Rohrich Lexus, Carlos Echevarria, in early summer of 2013. He was so helpful, friendly, and courteous that he has since then become a good friend and a person in the Pittsburgh community that I have come to respect. I’ll be a Rohrich customer FOREVER ... Read More DealerRater - Dec 21, 2014